Effective Date: 18/08/2025Website:

https://vanweighsydneysouth.com.au

Business Name: Van Weigh Sydney South

ABN: 54 682 528 721

1. Overview

Van Weigh Sydney South (“we”, “us”, “our”) is committed to protecting your privacy and

handling your personal information in accordance with the Privacy Act 1988 (Cth) and

the Australian Privacy Principles (APPs). This policy outlines how we collect, use,

disclose, and safeguard your personal information.

2. What Information We Collect

We may collect the following types of personal information:

 Contact details: Name, phone number, email address, suburb/postcode

 Vehicle details: Make, model, registration number, compliance data

 Service data: Booking history, weighing results, compliance reports

 Marketing data: Website usage, ad interactions, testimonials, survey responses

 Technical data: IP address, browser type, device information, cookies

We do not collect sensitive information unless required by law or with your explicit

consent.

3. How We Collect Information

We collect personal information through:

 Online forms and booking requests

 Direct communication (phone, email, SMS)

 On-site service visits

 Website analytics and cookies

 Customer reviews and testimonials

You may choose to remain anonymous or use a pseudonym, but this may limit our

ability to provide services.

4. Why We Collect Your Information

We collect and use your personal information to:

 Provide mobile weighing and compliance services

 Confirm bookings and communicate service details

 Generate reports and safety recommendations

 Improve our website, services, and customer experience

 Send updates, promotions, and educational content (with your consent)

 Comply with legal obligations

5. Disclosure of Personal Information

We do not sell or rent your personal information. We may disclose it to:

 Service providers who assist in operations (e.g., IT, marketing platforms)

 Regulatory bodies if required by law

 With your consent, in customer testimonials or case studies

All third parties are required to handle your data in accordance with this policy and the

APPs.

6. Data Storage and Security

We store personal information securely using password-protected systems and

encrypted platforms. We take reasonable steps to protect it from misuse, interference,

loss, unauthorized access, modification, or disclosure.

If data is no longer needed, we securely destroy or de-identify it.

7. Access and Correction

You may request access to the personal information we hold about you and request

corrections if inaccurate. To do so, contact us using the details below. We will respond

within a reasonable timeframe.

8. Cookies and Website Analytics

Our website uses cookies and analytics tools to improve functionality and user

experience. You can manage cookie preferences through your browser settings.

9. Direct Marketing

We may send you service updates, safety tips, and promotional oƯers. You can opt out

at any time by clicking “unsubscribe” in our emails or contacting us directly.

10. Overseas Disclosure

We do not routinely disclose personal information overseas. If this changes, we will

update this policy and ensure compliance with APP 8.

11. Policy Updates

We may update this policy from time to time. The latest version will always be available

on our website.

12. Contact Us

For privacy questions, access requests, or complaints, please contact:

Rob Johnson Owner/Operator – Van Weigh Sydney South

귗귘귙귚귛귝규 rob@vanweighsydneysouth.com.au

궭궮 0475 568 753

舏https://vanweighsydneysouth.com.au

We aim to resolve complaints promptly. If you're not satisfied, you may contact the

OƯice of the Australian Information Commissioner (OAIC) at

https://www.oaic.gov.au.

Service Area:

Contact